YOUR VIEWS COUNT

2004 Survey

The Pflugerville Police Department will conduct its fourth survey of citizen attitudes and opinions toward the department and safety in the community.  Please take a few minutes to review the questions and submit the completed form to the City.  You may return it with your water bill, drop it in the night drop at City Hall, or mail it directly.  Feel free to call the Police Department of you wish to clarify your views on any aspect of the survey or the performance of the Department.  Thank you for your time and input.  We will publish the results in the next issue of the newsletter.

1. Have you ever come in contact with any Pflugerville Police Officer under ANY circumstances in the past 18 months? (circle one)

Yes

No

2. How often do you usually see police officers on your street?  (circle one)

1. Less than once a week
2. Once or twice a week
3. Every other day
4. Once a day
5. Several times a day

3. Are officers spending enough time on important neighborhood problems? (circle one)

Yes

No

Don’t know

4. What is/are the most serious crime(s) in your neighborhood?

5. About how many different police officers do you see in your area of the community in one week?

a. None

b. 1 to 2

c. 2 to 3

d. 3 to 4

e. 4 or more

6. How often do the police in your area of the community speak to you?

a. never

b. seldom

c. sometimes

d. often

e. very often

7. What subdivision and/or street do you live on?          

8. Do you personally know any police officers? (circle one)

Yes

No

9. Have you ever called the police? (circle one)

Yes

No

10. When was the last time you called the police?

1. Within the last 2 weeks
2. Within the last month
3. Within the last 3 months
4. Within the last 6 months
5. Within the last year or longer
6. Have not called at all

11. If yes, to questions 8-10:

1. How soon did they arrive the last time you called the police?

1) Never arrived

2) Less than three minutes

3) Three to five minutes

4) Five to 10 minutes

5) More than 10 minutes

2. How helpful were they?

1) Not helpful

2) Somewhat helpful

3) Helpful

4) Very helpful

12. In your personal contact with the officer(s) responding to your call indicate your impression of the officer(s) as listed:

Officer Courtesy:		Assistance Level:
	Very Courteous		Very helpful
	Courteous		Helpful
	Indifferent		Minimal effort
	Rude		Created further problems
Officer Appearance:		Level of Concern:
	Well groomed, professional appearance		Very concerned
	Orderly, adequate appearance		Somewhat concerned
	Needed improvement		Indifferent
	Did not notice		Cold, uncaring

13. How safe do you feel within your own home and neighborhood?

Day:		Night
	Very safe		Very safe
	Somewhat safe		Somewhat safe
	Very unsafe		Very unsafe
	Never thought about it		Never thought about it

14. What priority level should be placed on the following items?

Indicate H (high), M (medium), L (low)

Investigation and apprehension of violent offenders

Investigation and apprehension of property offenders

Enforcing city ordinances

Working with juveniles

Enforcing traffic laws

Resolving neighborhood or community problems

Other:

15. How much confidence do you have in the ability of the police in the following areas:

To protect you from crime?	Great deal	Some	Little	None	No Opinion
To solve crime?	Great deal	Some	Little	None	No Opinion
To prevent crime?	Great deal	Some	Little	None	No Opinion
To deal effectively with juvenile issues?	Great deal	Some	Little	None	No Opinion
To control safety in school zones?	Great deal	Some	Little	None	No Opinion

16. How would you rate the police in your community?

Responding to calls for help?	High	Average	Low	No Opinion
Friendliness of police?	High	Average	Low	No Opinion
Fairness in dealing with people?	High	Average	Low	No Opinion
Overall competence of employees?	High	Average	Low	No Opinion
Overall performance?	High	Average	Low	No Opinion
Visibility in neighborhoods?	High	Average	Low	No Opinion
Visibility on major roads and at schools?	High	Average	Low	No Opinion

17. How would you rate the Department’s ability in providing crime prevention programs?

Excellent

Good

Average

Fair

Poor

No opinion

18. Are you aware of the opportunities to participate in our volunteer organizations?

Neighborhood Watch	Yes	No
Citizen’s Police Academy	Yes	No
Citizens on Patrol	Yes	No
Victims Services	Yes	No
Neighborhood Conference Committee	Yes	No

19. In what area do you feel the Police Department could better address your safety needs?  Please state in the section below.  For example, better residential patrols, better traffic enforcement, park patrols, gang problems, drug issues, etc.

20. If you were the Chief of Police, what changes would you implement in the area of law enforcement, in Pflugerville?

21. Your age:                                                                  Your race:

20-29	Afro-American
30-39	Hispanic
40-49	White
50+	Other  ____________

22. Comments:  If you have any comments, questions, or concerns please provide them in the space below.  Persons are encouraged to contact the Pflugerville Police Department Crime Prevention for crime watch programs and other crime prevention interests by calling 251-4004.

Please email to City Manager/Chief of Police David Buesing at dbuesing@cityofpflugerville.com

or mail to:

Pflugerville Police Department

1611 E. Pfennig Lane

P.O. Box 679

Pflugerville, Texas 78691-0679